Frequently Asked Questions
Pricing does include our staff setting up and breaking down the equipment. There is a delivery fee added to the end of your order that is based on the mileage from our warehouse to your event location.
Our primary service is within 200 miles of our warehouse in Nashville, TN but we will delivery anywhere in the United States. We have setup as far away as Los Angeles California!
Your 4 hour rental period is your actual play time. We arrive early enough to setup so everything is ready to go by your scheduled start time!
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. On dates with exceptionally high volume we may need to set up as early as the day before. If your event requires a specifc setup window be sure to convey that in the customer comments portion of the order form. We take specific delivery time requests on a first come first serve basis. If you note on your order a specific delivery window and we are unable to accomadate that time we will provide you with a 100% refund.
If the inflatable is not specifically noted for water use, such as a waterslide, you cannot add water too it. Inflatables designed for dry use only are not safe to be used wet. Furthermore it may cause water to get inside the inflatable which can take a number of days to get back dried out. At worst it could damage the unit. These circumstances could result in an extra charge for you.
Yes. A blower keeps air in the inflatable the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Cash, Company Check, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
In order to place an advanced reservation we do require a 25% reservation fee that is applied to your final balance. While this reservation fee is non-refundable we do allow you to reschedule once, for any reason, to another available date within 30 days of your original date. Notice of cancellation must be given within 24 hours of your scheduled start time. However we don't consider our policies set in stone and do try to work with our customers every way possible.
Yes we do require a 25% advanced reservation fee on all orders. This fee is subtracted from your total order amount on your final balance.
We can setup inflatables on grass, pavement, or other solid surfaces. We cannot setup on dirt, sand or gravel. These surfaces will damage the equipment.
Every item we offer will have unique weather restrictions. Wind or thunderstorms are present the largest dangers. Generally winds over 15 mph means inflatables should be closed and deflated.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Equipment is available on a first come first served basis. If you want specific pieces of equipment for a specific date we recommend booking as far out as possible. Some people even book up to a year in advance if it is a highly sought after date. The majority of our customers book 2-4 months in advance.
Yes and no. You are not responsible for normal wear and tear. However we do recommend purchasing the damage waiver on check out. This protects you from unintential damage that could be cause by a mischievious child or an event attendee. Damage due to neglect, theft, or intential damage is not covered by the damage waiver and you could be responsible for all damages up to and including replacement cost.