Frequently Asked Questions
Do the games come complete with staff or do I need to provide any volunteers?
Northstar can customize your rental package specifically to your needs. We can provide full staffing at an additional charge or use your volunteers as a more cost-effective option.
What power needs do the games have?
Each game has different power requirements. For more information, please contact a Northstar Representative. We can provide generators to power any or all the equipment for a very reasonable charge.
How safe are the games you offer?
Northstar has an impeccable maintenance program as well as a group of knowledgeable personnel which place their primary focus on “safety first.” Furthermore, we will only offer the rental of equipment that has proven to have a great safety track record and that is manufactured from industry-leading companies. You will find Northstar to be among the most elite companies in the business when it comes to a safety track record as well as program.
I have never rented this type of equipment before and am not sure as to how to start. Can you help?
Absolutely! Northstar is well-known for our incredible customer service. You will find us to be very experienced and willing to help you every step of the way to see to it that your event is successful and trouble-free.
What are your office hours?
Our regular office hours are Monday through Thursday 9:00 am until 4:30 pm and Friday 9:00 am until noon (CST).
My event is a long way from your office. How far out do you go?
We are a nationwide company and offer service to all lower 48 states.
If my event is a long way from your office, won’t the rental price be expensive?
We love to travel and, in most cases, you will find our package deal prices to be very competitive. We have clients from Minnesota to Washington State to Texas to Florida and everywhere in between.
I rented some games from another company and they were dirty and in poor condition. What kind of quality can I expect from you?
Northstar maintains rigorous standards for both quality and cleanliness on all our equipment. What you can expect when you rent from us is clean equipment in excellent working order.
What is your policy in the event of bad weather?
We highly recommend having an alternate indoor site available in the event of bad weather. However as long as you let us know at least 24 hours in advance of your event you may reschedule to another available date within 90 days without penalty. If you choose not reschedule your event then you would lose your deposit. Once our delivery truck arrives for setup payment in full would be expected.
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